FAQ

PROMOS AND SALES

All promo codes DO NOT apply to sale items unless otherwise stated.  If your promo code does not work when used for a specific item or with other codes it was meant to be that way.

who can buy

New here? start reading here.

Who is eligible to purchase on your site?

Clients who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site.

How do I track my order?

You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order.

Also, if you created your account when making an order, you can log into your account to find your tracking information.

Is it safe?

The main reason we started our website was to make accessibility to cannabis related products as simple and convenient as possible for customers. It had come to our attention that there had been quite a few fake online dispensaries that were scamming customers. We are largely against this and this issue sparked our interest to start our own website. We are huge advocates of cannabis use for its various medical benefits, thus we wanted to make access to cannabis products as simple, convenient, and reliable as possible. We know how important it is for our customers to get access to their medicine. You’ve come to the right place. Our company is very professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.

 

OUR PRODUCTS

Understanding our grading system and products

How good is AAAA+?

Cannabis comes in a variety of strains.  Depending on the quality of the flower the price of the strain will be greatly different from one strain to another.  

The 4 A’s comprise of

Appearance – how good the bud looks, size, density, stickyness.  The appearance will give you an idea how good the bud is, like a mouth watering steak or burger!

Smoke – how the bud burns can tell a lot by who it was grown.  Smooth smoke that doesn’t hurt the lungs and a light ash when burned.

Smell – the aroma that fills the room when you open the bag for the first time.  AAAA grade flowers will stink up your place if you’re not careful!

Potency – how strong the bud is and how long the effects last is crucial to the experience and the medical benefits.

AAAA+  (scale Perfect 10/10) is going to be the highest grade cannabis strains we have.  Nothing beats this.  It hits all 4 factors and then some.  Appearance (size, density, trichomes), Smell (strong, the moment you open the bag it’ll fill the room), Smoke (how will it burns, how smooth the inhale is), and Potency (how strong the effects are). 

AAAA (scale 9-9.5/10) is going just going to be slightly below AAAA+.  It may be missing just 1 point off from smoke, appearance, potency and smell. If AAAA+ was 10/10 in all categories, AAAA would have a 9/10 in a category or two.

AAA (scale 7.5-9/10) strains are typically what you find in local dispensaries all across Canada.   AAA is when we start to see a broader range of quality in each category. 

Appearance: good to great, (7-9/10)
Smoke: good to great, (7-9/10)
Smell: strong, (7-9/10)
Potency: strong to very strong, (7-9/10)

The pricing of our AAA flower may vary due to these differences.  As you may see some flowers may be $105 an ounce to $150 an ounce.  The depending on the strain you may get a very great AAA flower, maybe even close to being AAAA. 

AA (scale 7/10) flowers are now when you get into the great value buds.  Affordable and effective.  The potency will be there for most smokers, the smell will be okay (you’ll have to put your nose closer to the nug to really get a whiff).  The smoke will be smooth/tough depending on your lungs. Potency will be up there, but the high may not last as long compared to AAA+ flower.  All and all, there is a warm place in most user’s hearts for AA.  Don’t let grading fool you, our AA flowers will hit hard.

Pricing for AA flower will very.  Most of the time our $90+ ounces are gonna be almost AAA.  

 

Indica, Sativa, or Hybrid?

Indica plants are short in stature with stubby leaves. These strains are typically suitable for colder climates and have a shorter flowering cycle.

Effects: Indica strains are known for providing great relaxation and euphoria. Users typically also experience a ‘body high’. Most often used during evening time, cannabis indica are ideal for releasing muscle tension and treating chronic pain, insomnia, appetite loss, eating disorders, stress, and depression.

Sativa plants are taller than indica plants in stature with narrower leaves. They are better suited for warm climates and typically have a longer flower cycle.

Effects: Sativa strains are known for producing uplifting and euphoric energy. Users typically experience a ‘head high’ along with increased motivation and creativity. Often used during the day, cannabis sativa are great for mood elevation and for alleviating depression, stress, fatigue, ADHD, and chronic pain.

Hybrid strains offer a balance between indicas and sativas; combining the best of both worlds with a wide array of effects and benefits. These crossbred strains are known to be great for new marijuana users.

Effects: A perfectly balanced hybrid offers the benefits of both indica and sativa; enhancing your mood while relaxing your body. Some hybrids are more indica dominant while others are more sativa dominant.

Does THC% Matter?

Though you may think having a high THC % matters when choosing a strain, you will be surprise.  When choosing a strain pay attention to the effects and medicinal benefits before choosing a high THC % flower.  The effect is what you want to look for first.  Some times a higher THC % may be too much for some users to handle.  That’s why we say THC only matters in some cases.

You can either decide to have a long lasting mellow high with strong effects (lower THC) or go fly off into space with a High THC.

How to order

It’s quick and easy to shop here

How do I order?
  1. Browse Inventory: Locate the products you are interested in ordering
  2. Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
  3. Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Enter Discount Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
  7. Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
  8. Xpresspost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available
How will my order be packaged?
  • All packages are discreet and smell proof
  • Product is first placed in a ziplock bag, which is then double vacuum sealed to eliminated odours and seal in freshness
  • Product is then placed in a discreet unmarked parcel with a shipping label
  • Extra care is always taken to ensure there is no smell or appearance of the contents within the package
Can I Add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email [email protected] with the order number you would like canceled.

If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.

If you would like your order canceled and it has not shipped out yet, please email [email protected].

*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.

What methods of payments do you accept?

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received.

If you are new to Interac E-transfers, please click here or visit our How To Order page which includes detailed instructions.

How do I send an E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

I've sent my e-transfer. What is next?

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

You will receive an email confirming payment. Your order will be packed and shipped after we receive payment.  Another email will follow after the next step is completed.

What will happen to my order if I don't submit payment?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

I don't want my order anymore, I want a refund!

no refunds on payments made.  Store credit only

 
 
 

REWARD POINTS

Earn cash back on all your purchases

How to earn points.

For every $1 you spend on our site you will receive 1 point.
After making your purchase you can leave an honest product review.  For every product review you write you will receive 5 points.  
You must be logged in and registered to earn points. 

Redeeming Points

$1 = 20 points
$5 = 100 points

Once you’ve earned 20 points you can redeem it for a discount.  To redeem your points, log in and complete your order.  At the check out screen you will be asked if you want to redeem your points to discount your cart total. 

You must have at least $50 total cart value to redeem points. 

To View Points Balance

Log into your account then click on MY POINTS

 

Expiration

Points expire after 5 months of no use* please contact customer service if you have any issues

Shipping and delivery

Tracking, delivery and common issues

When will you ship my order?

After you receive confirmation that your order is packaged and completed.  We will drop off orders to Canada Post every business day between 2-4pm PST.  If your order is completed after this time or during the weekend it will be dropped off the following business day

How long does delivery take?

Orders will take 2-4 business days from the date shipped to arrive, in some cases it may take longer due to weather conditions and other delays. If you live in a remote area, your order may take an extra few days. Canada Post manages the shipping of your package, we will not refund your shipping amount if Canada Post is late on delivery.

Do you ship outside of Canada?

We do not ship outside of Canada.

What are the shipping fees?

Shipping fees are $15 for orders under $150. For orders over $150 after discounts and coupons.  $150 SUB TOTAL will earn you free shipping

Orders are shipped by Canada Post XPRESS Shipping and a tracking number will be emailed after your order ships. You will receive your order in 1-2 business days. Please allow an extra couple of business days if you live in a remote area.

Your first delivery is guaranteed (except for residents of Yukon, Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address). 

Residents of Saint Theresa Point, MB R0B 1J0 will not get reshipped due to high rate of lost packages.

  • WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)
Can I ship my order to the nearest Canada Post Office?

Yes this is possible! You’ll have to sign up for Canada Post’s Flex Delivery service and use the address they provide.

Why doesn't my tracking number work?

Typically, if the tracking number does not work it could be 2 likely circumstances:

  1. The Canada post website has not yet updated their system to include your tracking number. Please allow till the end of day.
  2. Please insure that the tracking number is typed in correctly.

You can contact us on our live chat for any further assistance.

What happens if I don't get my package?

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email [email protected] .we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

  • WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)
Item being returned to sender. Incomplete address.

Incomplete address usually means something is missing in your address such as a unit number or apartment number.  If you forget this we cannot do anything about it. Addresses cannot be edited while in transit. Once it leaves our hands it is out of our control.  We remind customers on our check out page to include unit numbers as well as to confirm their complete address in our confirmation emails.

  • We will no longer be using a return address.  Packages with incomplete/incorrect addresses (missing unit#) will be deemed lost and not refunded/reshipped.  PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS.  Contact us Immediately for corrections before paying.  
  • WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)
My package says delivered but I haven't received anything. What is happening?

There are 2 likely scenarios:

  1. The postal worker put it in the wrong mailbox, or
  2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge. (except for residents of Yukon, Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

From Canada Post

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Missing products from order. What Next?

Mistakes do happen, if you receive your package and product is missing make sure you send us an unboxing video or pictures of what you receive and what was missing.  The more proof you can give us that product is missing the best we can assist you. We will then speak with the person packing your order and see where the mistake was made.

We appreciate the honesty of our customers and we do our best to fix mistakes.  We treat each situation differently and we will try our best to come to a solution.

Am I allowed to pick up my order?

Unfortunately, at his time, orders must be placed online and shipped to you.